If an insurer fails to promptly reply to a policyholder’s claim, that act of negligence, willful or not, is considered bad faith. To avoid acting in bad faith, insurers must also explain why they refuse to cover a claim or partly cover it.
If an insurer fails to promptly reply to a policyholder’s claim, that act of negligence, willful or not, is considered bad faith. To avoid acting in bad faith, insurers must also explain why they refuse to cover a claim or partly cover it.